Exceed your clients' expectations and stay ahead of your competition with ConnectWise Mobile. ConnectWise Manage gives you access to your ConnectWise information on your iPhone. Requires ConnectWise Manage Add-on license. Having important ConnectWise features on the go allows users to. Jul 12, 2017. ConnectWise Control is also supported for remote support. Ensuring you can reliably support these customers can produce an additional revenue stream for your MSP and give your client full support for all their machine types. While limited, many features are still supported. The Mac agent reports on.

Elsinore Technologies originally developed ScreenConnect in 2008 as an add-on to their IssueNet in order to assist in providing to end users. Following favourable feedback from users, the company later decided to distribute the software as a standalone product in light of its ongoing popularity among clients. Acquisition by ConnectWise [ ] On February 11, 2015, company ConnectWise announced their acquisition of the ScreenConnect software in order to improve the remote control features of the latest release of their RMM Software, LabTech. ScreenConnect, LLC announced that, despite being acquired by ConnectWise, they would continue to operate under their original name in addition to offering their software as a standalone product.

Starting in early 2017,ConnectWise changed the name of ScreenConnect to ConnectWise Control, saying that this was to simplify their software under one company. Product [ ] How it works [ ] The product is a server application that permits the primary user to host the software on their own servers, PC, (VM), or (VPS). Cardimax Fx 2111 Manualidades more. Once installed, the central web application can be made visible inside and outside of the (LAN). ConnectWise Control has a proprietary protocol and exposes an open architecture structure that can be utilized by users to implement custom plugins, scripting, or various integrations. A generic use model would start with a host initiating a session through the central web application.

A participant would then join a session by clicking on an email link or via the guest page of the application. An unattended client can be created and deployed to a targeted machine without the need for human intervention.

Features [ ] Most commonly expected features for a product in this arena are present. Examples include reboot and reconnect, drag and drop file transfer, screen recording, safe mode support, multiple monitor, command line access, wake-on-LAN,, chat, and a custom toolbox for quick deployment of support tools. In addition to features that facilitate communication, ConnectWise Control also offers complete control over branding and customization of the product design, logo, color scheme, icons, text strings, and localization. Security [ ] The software is self-hosted providing users the ability to control the flow of data behind their own firewall and security implementations. ConnectWise Control uses to package and ship data, supports, has server level video auditing, and granular. And are optional authentication methods for security purposes.

Compatibility [ ] Host (presenter or technician): can utilize,,, iOS or Android operating systems. Guest (customer or participant): can connect from Mac, Linux or Windows. ScreenConnect can also be utilized to remotely support Android devices, with complete view and control available for devices manufactured by Samsung. Technology [ ] Server [ ] The ConnectWise Control server is self-hosted, and runs as a application.

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The ConnectWise Control server runs as a set of three discrete services: • The Web Server service is an outward-facing application and serves as a portal for both technicians and their end-users • The Relay service provides outward-facing in-session communication and operates on sockets. Communication is encrypted with the block. • The Session Manager service provides a data store for both the Web Server and Relay services.